All staff MacBook airs can be updated to the latest stable OS version, El Capitan. Normally the update could be downloaded from the App store but, we have prepared an installer for you to use to simplify the process.
If you DO NOT feel comfortable performing this update, please feel free to contact the Help Desk at 671-4444. We can talk you through the update or can schedule a convenient time for you to bring your MacBook Air in to have it updated.
As always back up important files before beginning an update. Best practice for performing this update is to make sure the computer is plugged in and charging. You will need to have anywhere from 30-45 minutes to let the computer install the update. DO NOT restart your computer during this update process it may appear to be frozen or doing nothing but it is installing the update. Also please close all open applications before beginning the update process.
To easily install the update, please open Self Service. Click the Install El Capitan button and a management action window will pop-up. Select Start now and submit, after that the update will be prepared and you will be prompted to log off and wait for it to reboot. Please DO NOT manually restart your laptop, log off and it will automate the process its self after 5 minutes have passed.
Upon reboot, you will see a screen that looks similar to the image above. It has a progress bar to indicate how much time remains. Once again, please DO NOT power down the laptop during this process.
After it has finished the install, it will reboot and you will be able to log back in. Congratulations, you just successfully updated to OS X El Capitan.